2026 Odor & Mold Remediation Industry Pulse Survey

How is the restoration industry really handling odor, mold and mildew in 2026?

We’re asking restoration and remediation professionals to share what’s working, what isn’t, and where the industry is headed. The survey takes about 6 minutes. Individual responses stay confidential, and results are reported only in aggregate.

Complete the survey and you’ll receive:

• A free copy of the 2026 State of Odor & Mold Remediation Report by November 13 • 10% off your next eligible ProKlean order

Survey closes October 31, 2026.

Step 1 of 7

14%

About You & Your Company

1. What is your role?(Required)

Owner / President / GM

Operations Manager

Project Manager / Estimator

Technician / Crew Lead

Purchasing

Other

2. Which services does your company provide?(Required)

(Select all that apply)

Water & fire restoration

Mold remediation

Odor remediation

Indoor air quality

Janitorial / commercial cleaning

General contracting

Other

3. How many employees does your company have?(Required)

1–5

6–15

16–50

51–100

100+

4. Which state is your company based in?(Required)

5. Which best describes your company?(Required)

Independent

Franchise

Part of a multi-location / PE-backed group

Other

6. Is your company IICRC-certified?

Yes

Not sure

Industry Pulse

7. Compared with 12 months ago, how has your volume of odor and mold jobs changed?(Required)

Up significantly (more than 20%)

Up somewhat

About the same

Down somewhat

Down significantly (more than 20%)

8. About how many mold, mildew or odor projects does your company handle per month?(Required)

1–5

6–10

11–25

26–50

51+

9. How much harder are insurance carriers or TPAs making it to get paid on odor and mold work?(Required)

Much harder than a year ago

Somewhat harder

No change

Easier

Not applicable / mostly non-insurance work

10. How big a challenge is finding and keeping trained technicians?(Required)

Our #1 business challenge

One of our top 3 challenges

A minor challenge

Not a challenge

11. What percentage of projects need a second treatment or callback?

Odor projects(Required)

Almost never

Under 10%

10–25%

26–50%

Over 50%

Mold / mildew projects(Required)

Almost never

Under 10%

10–25%

26–50%

Over 50%

12. On average, what does a single callback or re-treatment cost your business, including labor, travel, product and lost time?(Required)

Under $250

$250–$500

$501–$1,000

Over $1,000

Don’t know

Current Practices

13. Which odor problems do you run into most often?

(Select all that apply)

Fire / smoke

Musty / mold-related

Sewage

Pet / animal

Cannabis / tobacco smoke

Decomposition / biohazard

Cooking / food

VOC / chemical

Other

14. Which methods do you currently use for odor remediation?(Required)

(Select all that apply)

Liquid treatment / application

Thermal or ULV fogging

Hydroxyl generators

Ozone

Chlorine dioxide gas

Air scrubbers / filtration

Encapsulation / sealing

Removal of affected materials

Other

15. Which methods do you currently use on mold and mildew projects?(Required)

(Select all that apply)

Antimicrobial / disinfectant (general)

Hydrogen peroxide-based cleaner

Chlorine / bleach-based product

Chlorine dioxide liquid

Chlorine dioxide gas

Botanical treatment

Mechanical removal / HEPA vacuuming

Sanding / wire brushing

Media blasting (dry ice, soda, etc.)

Encapsulant

Other

Challenges & Priorities

16. What are your biggest challenges with odor and mold remediation?(Required)

(Choose up to 3)

Odors or growth returning after treatment

Reaching hidden or inaccessible areas (wall cavities, ductwork, crawlspaces)

Treatment time / job turnaround

Labor requirements

Product cost

Occupant or worker safety

Damage to contents or surfaces

Complicated application procedures

Getting insurance to approve or pay

Customer complaints or callbacks

Other

17. When choosing a mold or odor remediation product, which 3 factors matter most?(Required)

(Choose exactly 3)

Effectiveness / results

Worker safety

Occupant safety

Ease of application

Treatment speed

Cost per job

Reaching difficult areas

Low or no residue

Safe on contents and surfaces

EPA registration / certifications

Manufacturer support and training

Gas-Phase Treatment, Buying & Switching

18. What’s your experience with gas-phase treatments (e.g., chlorine dioxide gas)?(Required)

We use them regularly

We’ve tried them but stopped

We’ve heard of them but haven’t tried them

Not familiar

18a. What concerns would you have about using a gas-phase treatment?(Required)

(Select all that apply)

Safety

Training requirements

Application complexity

Treatment time

Cost

Building evacuation / re-entry requirements

Damage to contents or materials

Regulatory requirements

Didn’t see better results than our current methods

No major concerns

Other

19. Where do you buy most of your remediation products?(Required)

Restoration distributor

Janitorial / sanitation distributor

Direct from manufacturer

Online

Local supplier

Through a franchise / network program

Other

20. Who mainly decides which remediation products your company uses?(Required)

Owner

Operations Manager

Project Manager

Technicians

Purchasing department

Distributor recommendation

Franchise / corporate requirement

Other

21. What would make you switch from your current mold or odor product or system?

(Choose up to 3)

Better results

Fewer callbacks

Better safety profile

Faster treatment

Easier application

Lower overall job cost

Less equipment required

Better technical support / training

Easier to get through my distributor

Documentation that helps with insurance approval

Other

Your Voice, Results & Contact

22. Over the next 12 months, what do you expect to change most in how your company handles odor and mold?

23. What’s the one problem you wish manufacturers would solve for you when you’re dealing with mold, mildew or difficult odors?

24. May we quote your answers in our industry report?(Required)

Yes, with my name and company

Yes, but anonymously

No, please don’t quote me

25. What would you like from us?(Required)

Send me information on liquid + gas-phase remediation systems

I’d like a free sample / trial on an upcoming job

Have a ProKlean rep contact me

Nothing right now

25a. When is your next odor or mold job where you could run a trial?

Within 2 weeks

Within 30 days

In 1–3 months

Not sure yet

Contact Information

First Name(Required)

Last Name(Required)

Job Title

Company(Required)

Email(Required)

Phone

Consent

Yes, I’d like to receive occasional ProKlean product updates, industry insights and educational information. I can unsubscribe at any time.